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CUSTOMER SATISFACTION SURVEY

CUSTOMER SATISFACTION SURVEY

As part of our commitment to continuous service improvement we regularly distribute customer satisfaction surveys. This survey supports The Gold Standard Nutrition when improving the overall service and products that you receive. The survey allows you to feedback on your likes and dislikes of our service delivery and allows The Gold Standard Nutrition to learn where we are exceeding or falling short of your expectations and needs.

COMPLAINTS PROCEDURE
Whilst we pride ourselves on delivering an exceptional service to our customers, occasionally we may fall short of the high standards we wish to attain. If in any instance you need to make a complaint we want to make it as painless as possible therefore we can accept your feedback by all forms of communication. The Gold Standard Nutrition Complaint’s Team will respond to your complaint within 24 hours of it being received. A holding letter will be sent through to you and the intention is to resolve your complaint within ten working days of its receipt.